Job Description
When you join The Event Helper as a Customer Support Specialist, you’re delivering quality service to our customers. As a Customer Support Specialist, you’ll engage with customers who will look to your expertise and ability to think on your feet for solutions and advice on their policies.
As a Customer Support Specialist, you could expect to experience:
- Opportunities to gain insurance industry knowledge and develop your skills that may help you grow your career.
- Property & Casualty Insurance license training provided. Paid licensing costs.
- The satisfaction of knowing you provide a meaningful service to our customers who rely on you for assistance.
Benefits & Compensation:
- Earning opportunities: $17.50 per hour
- Monthly incentives (averaging $2,500 per month with below average earnings during our off season and above average during our busy season)
- Paid time off
- Medical (after 30 days of start date)
- 401(k) (matching contribution after 1 year of service)
- A casual and fun work environment
Examples of typical responsibilities include:
- Working within a fast-paced environment, where performance is based on productivity and customer service
- Effectively and efficiently handling sensitive customer issues and concerns in a busy, high volume call center
- Researching and resolving customer inquiries in a timely manner
- Helping customers purchase the insurance policies
- Receiving 40-60 inbound calls daily from new and returning customers.
Qualifications
Exceptional candidates will possess:
- A passion for helping people, patience, and the ability to build trust
- Integrity
- Excellent computer skills: work with customer information on a computer and address their needs at the same time
- The confidence, job knowledge and ability to utilize available resources to provide excellent customer service
- 3+ years of customer service experience, insurance experience not required
- Excellent written/verbal/email skills. Bilingual (English/Spanish) helpful
To Apply, send cover letter and resume to sharla@theeventhelper.com
